Safaricom recently brought technical support to residents of Avenue Park Phase 1 in Nairobi’s Embakasi area through a clinic addressing household internet concerns.

The company said in a release dated 6 Oct 2026 that the clinic formed part of its wider community outreach programme.

“These clinics are important because they bridge the gap between Safaricom and our customers,” said Hakim Ali from Safaricom’s Home Segments team.

Ali said about 70 per cent of Avenue Park was connected by Safaricom and the company had brought experts to respond to residents’ concerns.

The company said customers could raise connectivity problems directly with technical teams and seek guidance on home internet services.

The outreach matters to Kenya’s household connectivity market as families increasingly depend on internet access for work and education, according to Safaricom.

The company said the engagements also help it gather customer feedback and identify internet options suited to different households.

At Avenue Park residents explored available services alongside seeking support for connections they already used.

Paul Wanyoke, an Avenue Park resident, said he had used Safaricom Home Fibre for about one and a half years.

“I can connect several devices at home and still enjoy good speeds,” Wanyoke said.

“What caught my attention today is the portable router,” he said.

Wanyoke said internet access during travel would be useful because he was frequently on the move and wanted to avoid repeatedly buying bundles.

The clinic comes as Safaricom reports growth in its fixed connectivity business in its FY25/26 results.

Fibre-to-the-Home customers increased by 35 per cent year-on-year to 407,080, according to those results.

The company said homes passed by its fibre network rose by 16.2 per cent year-on-year to 807,020.

Safaricom attributed that increase to wider fibre coverage and growing demand for high-speed internet.

The figures place the customer support programme alongside an expanding fibre network and a larger base of connected households.

Safaricom also said it had increased Home Fibre speeds by up to 2.5 times across its plans at no additional customer cost.

The company said the higher speeds support more connected devices as households use internet services for communication and entertainment.

Safaricom said its community clinics seek to maintain direct contact with customers as their connectivity needs change.

The Nairobi Securities Exchange-listed company reported annual revenues of Ksh400 billion as at March 2026 in its corporate background information.

Safaricom said it would continue expanding its fixed connectivity network and improving access to customer support through community engagements.