LG Electronics brought service professionals from seven countries to Nairobi for a skills competition to strengthen regional after-sales support through practical assessments.
LG's release dated 28 Oct 2026 said participants came from Kenya, Uganda, Rwanda and Ethiopia.
Participants also came from Somalia, Zambia and South Sudan.
“Investing in our people and strengthening their technical capabilities are important to our long-term business success,” said LG Electronics East Africa Chief Financial Officer Sisung Jin.
The competition matters to Kenya's technical training sector because it connects workplace assessments with the repair and customer service skills employers need.
Kenya recorded 193,156 graduates across registered Technical and Vocational Education and Training institutions in 2022, according to the labour ministry's 2025 skills survey.
The Ministry of Labour and Social Protection published the figures in its Skills Training and Labour Institutions Survey 2025.
The release also cited the International Labour Organization's findings on persistent gaps between workers' training and employers' requirements.
LG said the Olympiad tested participants' ability to diagnose faults, carry out repairs, solve technical problems and provide customer support.
The assessments covered four categories: Media Solution, Home Solution, Residential Air Conditioner and Moment of Truth.
LG described Moment of Truth as the initial installation stage when homeowners establish whether a newly purchased appliance fits.
The competition combined practical technical tests with evaluations of customer interaction and consultation.
These requirements extend technicians' responsibilities beyond repairs to the advice and support customers receive when appliances enter their homes.
For Kenya's consumer electronics market, the assessments connect technical competence with after-sales support across the retail and distribution network.
The release said service professionals need expertise across increasingly sophisticated home appliances, entertainment systems and air-conditioning technologies.
It also linked the quality of after-sales support to customer confidence in products and the wider sales network.
“We recognise that the customer experience extends beyond purchasing a product,” said Opalnet CEO Rakesh Singh.
LG said top-performing participants received recognition for technical competence and problem-solving abilities alongside their commitment to service quality.
The awards included certificates, trophies, medals and LG products such as refrigerators, televisions and washing machines.
The release identified James Kimeu, Michael Ojwang and Daniel Chege as the overall finalists.
LG said the event gave service professionals from participating countries an opportunity to demonstrate their capabilities against common standards.
The Nairobi competition forms part of LG's global Service Olympics programme that began in 2002.
The programme expanded internationally in 2018 to include customer interaction and consultation alongside technical assessments.
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