Industry leaders, policymakers and technology stakeholders meeting at the 15th annual Connected Africa Summit in Nairobi have called for the removal of structural and regulatory frictions to unlock seamless connectivity across Africa, according to a statement issued on Tuesday.

The summit is being held at the Edge Convention Centre and is positioned as a forum for advancing Africa’s digital transformation agenda, with speakers arguing that progress will depend on stronger cross-border policy alignment and collaboration among governments and the private sector.

In remarks during a panel discussion, Safaricom CEO Peter Ndegwa said deeper cooperation between the public and private sectors is necessary to scale connectivity and digitise services across the continent.

“To unlock Africa's full potential, we must deepen collaboration between governments and the private sector. By working together, we can create enabling policies, invest in the right infrastructure and accelerate public sector digitisation in a way that is inclusive, scalable and impactful for millions of Africans,” Ndegwa said.

The call comes as East African economies accelerate investment in digital infrastructure and online public services, while grappling with fragmented regulations across borders that can raise the cost of rolling out regional platforms and services. Kenya, as a regional technology and financial services hub, has been central to these discussions, particularly around payments interoperability, data governance, licensing, and spectrum policy.

Safaricom said it used the summit to showcase capabilities of its “converged services” model, which brings together its Enterprise Business, Financial Services, Public Sector Digitisation & Transformation (PSDT), and Technology teams. The company said the structure is intended to support government-facing digital solutions that can be deployed at scale.

Deputy President of the Republic of Kenya Prof. Kithure Kindiki also urged greater use of public-private partnerships, adding that citizen participation should be part of digital transformation efforts.

“The public sector does not have a monopoly on resources. In order to achieve inclusion in the digital market, we must collaborate with the private sector and the citizens themselves,” Kindiki said.

For Kenya’s business landscape, the summit’s focus on harmonised policy and seamless connectivity has implications for telecoms, fintech, logistics, and cross-border trade, where consistent rules can lower compliance burdens and enable firms to expand digital services across multiple markets. Industry executives have repeatedly argued that uneven regulation can slow investment decisions and delay deployment of shared infrastructure.

Safaricom, which is listed on the Nairobi Securities Exchange, said it serves more than 60 million customers across Kenya and Ethiopia. The company reported that its total economic value was estimated at KES 1.1 trillion (US$8.5 billion) for the 12 months to March 2025, and that annual revenues were close to KES 388 billion as at March 2025.

The operator also cited M-PESA’s role in financial inclusion, saying the mobile money platform helped lift financial inclusion in Kenya to 84.8% in 2024 from 26.7% in 2006, and generated more than KES 161 billion in revenue in FY25.

Safaricom said the summit continues into its third day on Wednesday, with speakers expected to push for renewed commitment and coordinated action on connectivity, policy alignment and a shared vision for Africa’s digital future.