Kenya’s mobile money subscriptions rose by about two million in the third quarter of the 2025/26 financial year, pushing total subscriptions to 53.4 million, according to sector statistics released by the Communications Authority of Kenya (CA) covering January to March 2026.

The CA statistics show mobile money subscriptions increased from 51.4 million in the previous quarter to 53.4 million, representing quarterly growth of 3.9%. The figures point to continued expansion of digital financial services as mobile money remains a major channel for payments and transfers in the economy.

Agent network growth outpaced subscription growth during the quarter. The number of registered mobile money agents increased from 501,399 to 602,470, a rise of 20.2% or about 101,000 new agents, according to the CA.

The Q3 data matters for Kenya’s business landscape because mobile money agents act as the primary cash-in and cash-out infrastructure for households, informal businesses and micro-enterprises. A growing agent footprint typically supports transaction volumes, improves service availability beyond major towns, and can lower operational friction for small merchants that rely on daily liquidity.

The CA data also shows market concentration remains high. “Safaricom remains the market leader in the mobile money market, accounting for 89.1% of mobile money subscriptions,” the report said.

In the same update, the narrative around platform capacity and usage was linked to Safaricom’s recent technology upgrades. “The company’s continued investment in converged digital solutions has been supported by the M-PESA Fintech 2.0 platform upgrade, which has significantly enhanced system capacity,” the report said, adding that the upgrade is intended to support higher transaction volumes and enable additional digital financial products.

According to figures cited in the release, Safaricom’s Kenya ecosystem processed “approximately 46.41 billion transactions valued at KSh 41.68 trillion” in FY26. The report also said transaction volumes continue to be driven by frequent, low-value transfers. “During FY26, Safaricom facilitated approximately 17.1 billion Kadogo transactions, accounting for 36.8% of total M-PESA transaction volumes,” it said.

Beyond transfers and payments, the CA update pointed to growing consumer uptake of mobile-linked investment and insurance products within the M-PESA ecosystem. As of 15 June 2026, the report said Ziidi Trader had recorded “approximately 688,000 opt-ins and over 103,000 active traders,” facilitating “533,000 trades involving 171 million shares and a traded value of approximately KSh 1.9 billion.”

In savings and investment, the report described Ziidi MMF as the most mature product, with “approximately 7.7 million opt-ins,” “2.42 million active investing subscribers,” and assets under management of “approximately KSh 19.8 billion.” For a Shariah-compliant option, it said Ziidi Shariah had “approximately 836,000 opt-ins,” more than “102,000 investing subscribers” and assets under management of “approximately KSh 154 million.”

On insurance, the report said Tuunza had “approximately 759,000 opt-ins,” with “87,000 customers purchasing cover,” covering more than “205,000 lives” through over “7,100 active policies.”

At the lower end of savings products, it reported Ziidi Pochi had “approximately 1.46 million opt-ins,” nearly “196,000 active saving users,” and assets under management of “approximately KSh 318 million.” It also said Ziidi Biashara had recorded “approximately 25,000 opt-ins.”

For Kenya’s financial services and capital markets, the continued expansion of mobile money into savings, investment and insurance points to deeper competition for customer deposits and investment flows, while also widening access for first-time investors and informal earners who typically transact in small amounts.

The next milestones will be reflected in subsequent CA quarterly sector statistics, which are expected to show whether subscription gains sustain and whether agent growth translates into higher activity, as mobile money providers expand product offerings beyond payments.

Mobile money subscriptions in Kenya increased by about two million in the third quarter of the 2025/26 financial year (January–March 2026), pushing total subscriptions to 53.4 million, according to the Communications Authority of Kenya (CA).

The CA’s latest sector statistics show subscriptions rose from 51.4 million in the previous quarter to 53.4 million, representing quarterly growth of 3.9%. The regulator said the increase reflects continued uptake of digital financial services across the country.

Agent networks expanded at a faster pace than subscriber growth during the quarter. Registered mobile money agents rose to 602,470 from 501,399 in the prior quarter, a 20.2% increase equivalent to about 101,000 additional agents, the CA statistics show.

The latest figures underscore the central role mobile money continues to play in Kenya’s payments and financial services landscape, supporting everyday transactions for households and micro and informal businesses. The expansion of agent networks is also significant for cash-in and cash-out availability, particularly in areas where traditional banking coverage is limited.

The CA statistics further indicate that Safaricom remained the largest player in the market, accounting for 89.1% of mobile money subscriptions during the quarter. The report attributes continued scaling of mobile money usage to ongoing investments in technology capacity within the ecosystem.

“Safaricom remains the market leader in the mobile money market, accounting for 89.1% of mobile money subscriptions,” the Communications Authority of Kenya said in its Q3 sector statistics for FY2025/26.

The regulator’s report also references activity levels within Safaricom’s M-PESA platform, stating that in FY26 the Kenya ecosystem processed approximately 46.41 billion transactions valued at KSh 41.68 trillion. The CA report notes that transaction volumes continue to be driven by small-value payments, citing approximately 17.1 billion “Kadogo” transactions in FY26, which it said accounted for 36.8% of total M-PESA transaction volumes.

Beyond payments and transfers, the CA statistics point to continued product expansion into savings, investment and insurance via mobile money-linked offerings. As of 15 June 2026, the CA report said Ziidi Trader recorded about 688,000 opt-ins and more than 103,000 active traders, facilitating about 533,000 trades involving 171 million shares with a traded value of about KSh 1.9 billion.

In money market investing, the CA statistics show Ziidi MMF had about 7.7 million opt-ins, with 2.42 million active investing subscribers and assets under management of about KSh 19.8 billion. The CA also reported that the Shariah-compliant Ziidi Shariah had about 836,000 opt-ins, more than 102,000 investing subscribers and assets under management of about KSh 154 million.

On the insurance side, the regulator said the Tuunza product had about 759,000 opt-ins, with 87,000 customers purchasing cover, covering more than 205,000 lives through over 7,100 active policies.

For smaller-scale savings, Ziidi Pochi had about 1.46 million opt-ins, with nearly 196,000 active saving users and assets under management of about KSh 318 million, the CA report said.

Industry-wide, the CA statistics suggest Kenya’s mobile money market is increasingly evolving from a payments channel into a broader digital finance distribution layer. For Kenya’s banking, insurance and capital markets, this trend may intensify competition on customer acquisition and product distribution, while increasing the importance of partnerships and regulatory oversight around consumer protection, data, and product suitability.

Looking ahead, CA’s subsequent quarterly releases will be watched for whether agent expansion remains elevated and whether growth in savings, investment and insurance activity continues to scale alongside core payments and transfers.

Kenya’s active mobile subscriptions rose to 84.1 million in the third quarter of the 2025/2026 financial year (January–March 2026), a 7.4% increase from the previous quarter that pushed mobile penetration to 157.7%, according to the Communications Authority of Kenya (CA).

The CA’s latest sector statistics show Safaricom PLC expanded its lead in the mobile subscriptions market by adding about 5.5 million subscriptions during the quarter, raising its total subscriber base to 57.9 million from 52.4 million. Safaricom’s market share stood at 68.9%.

Airtel Networks Kenya had 23.2 million subscribers, representing 27.6% of the market, the CA data shows. Equitel (Finserve) recorded 1.51 million subscriptions (1.8%), while Jamii Telecommunications (Faiba) had 883,944 subscriptions (1.1%). Telkom Kenya posted a decline, losing 160,464 subscribers during the quarter to end at 584,438 subscriptions, equivalent to 0.7% market share.

The figures offer a snapshot of the competitive dynamics in Kenya’s telecommunications market, where mobile connectivity underpins consumer spending, e-commerce, digital lending, transport and last-mile payments. Multiple SIM ownership and the use of separate lines for data, business and mobile money continue to contribute to penetration levels above 100%.

The regulator attributed the quarterly increase in subscriptions to operator-led efforts and broader market shifts. “The Communications Authority attributed this robust growth primarily to customer win-back campaigns run by operators during the reference period,” the CA statistics report said. The CA also cited “falling device costs, the expansion of high-speed mobile network infrastructure and the growing necessity of mobile-based economic and social services in Kenya.”

The CA data also points to an accelerating shift toward smartphones. Smartphones accounted for 63.7% of total mobile phones connected to networks during the period, according to the regulator, reflecting the rising importance of app-based services and internet-driven consumption.

In mobile broadband, Kenya had 62.6 million subscriptions as of March 31, 2026, the CA said. Safaricom led the segment with a 62.7% share, down from 64.3% in the prior quarter, indicating competitive pressure in data even as the operator retained a clear lead.

In fixed data, Safaricom held a 35.4% market share, followed by Jamii Telecommunications at 19.5%, Wananchi Group at 10.4% and Poa Internet Kenya at 9.7%, according to the CA. Other providers included Ahadi Wireless (9.2%), Vilcom Network (6.0%) and Mawingu Networks (3.7%). Starlink had a 0.9% share in the period covered by the report.

Mobile money remained concentrated around the market leader. The CA said the mobile money sub-segment grew to 53.4 million active subscriptions, with Safaricom holding an 89.1% share.

Usage metrics continued to show dominance by the two largest operators. Domestic voice traffic shares were Safaricom (64.96%) and Airtel (34.88%), with Telkom (0.07%), Equitel (0.05%) and Jamii (0.04%) accounting for the remainder, according to the CA. For SMS traffic, Safaricom accounted for 93.96% while Airtel held 6.01%, with the other operators near zero.

For Kenya’s business landscape, the latest CA numbers underline sustained demand for connectivity and the growing role of smartphones and broadband in consumption patterns. The report also suggests that while Safaricom remains the dominant player across several indicators, shifts in data-market share and continued subscriber gains by rivals will be closely watched for signals of pricing pressure, network investment cycles and new product bundling.

The next market test will come in subsequent CA quarterly updates, which will show whether the subscriber gains—linked by the regulator to win-back campaigns and device affordability—are sustained and whether competition tightens further in mobile broadband and fixed internet.

KCB Bank Kenya and Airtel Money Kenya have signed a partnership that will allow Airtel Money customers to deposit and withdraw cash at more than 22,000 KCB agent outlets across the country, the companies said in a joint press release dated June 18, 2026.

Under the arrangement, Airtel Money users will access the service through KCB’s agency banking network. Customers will be required to present a valid national identification document and have a registered Airtel Money account. Deposits will be free, while “standard withdrawal charges will apply,” according to the press release.

The partnership comes as Kenyan banks and mobile money operators continue to expand access points and push for interoperability across payments and cash-in/cash-out networks—an area regulators and industry players have highlighted as important for financial inclusion and a more competitive digital finance market.

Speaking at the signing, Anne Kinuthia-Otieno, Managing Director of Airtel Money Kenya, said the collaboration is aimed at bringing services closer to customers by leveraging KCB’s physical agent footprint. “By opening access to KCB's extensive agent network, we are bringing Airtel Money services closer to more Kenyans and making it easier for customers to deposit and withdraw money wherever they are,” she said. She added that “partnerships such as this help us expand access to financial services while supporting the country's financial inclusion agenda.”

KCB Bank Kenya Managing Director Annastacia Kimtai said the deal fits into the lender’s approach to partnerships and digital delivery. “What we are doing is recognizing the fact that diverse and interconnected opportunities are still core to the mobile money value proposition,” Kimtai said. She added that “reaching critical mass will require mobile money ecosystems to become more dynamic and productive,” and said KCB is “offering our agency network for more Kenyans to strengthen mobile money ecosystems and help the industry mature fully.”

For KCB, the agreement also reinforces a broader shift toward non-branch service delivery. The bank said in the statement that its non-branch solutions, including agency banking, continue to drive customer convenience and operational efficiency. KCB also linked the partnership to its recent acquisition of Riverbank Solutions, saying the deal helps strengthen its agency banking capabilities by adding “social payments and Enterprise Resource Planning (ERP) solutions.”

According to the press release, KCB has “deepened its digital channels offerings with 99% of transactions being conducted through non-branch channels.” The companies did not disclose transaction limits, rollout timelines, or expected volumes for the new cash-in/cash-out service.

Market analysts note that agent networks remain central to last-mile financial access in Kenya, particularly for customers who still rely on cash for daily transactions. By allowing Airtel Money customers to transact at KCB agents, the partnership could increase utilisation of agent outlets while reducing friction for customers seeking cash services outside Airtel-branded channels.

In the near term, customers and agents will be watching for operational details such as availability across all KCB agents, system uptime, and the clarity of fees under the “standard withdrawal charges” structure. Any expansion into additional services—such as account-to-wallet transfers, merchant payments integration, or credit and savings products—would likely depend on regulatory approvals and commercial agreements between the parties.

KCB Bank Kenya and Airtel Money have signed a partnership that will allow Airtel Money customers to deposit and withdraw cash at more than 22,000 KCB agents across Kenya, the two firms said on June 18, 2026.

Under the arrangement, customers will need a valid national identification document and a registered Airtel Money account to access the service. Deposits will be free, while “standard withdrawal charges will apply,” according to the joint announcement.

The partnership links Airtel Money’s mobile wallet services to KCB’s agency banking footprint at a time when Kenya’s retail payments market is increasingly defined by mobile money usage, agent networks and efforts to improve interoperability between providers. Both companies said the collaboration is aimed at reducing barriers to access and improving customer convenience through shared infrastructure.

Anne Kinuthia-Otieno, Managing Director of Airtel Money Kenya, said access to KCB’s agent network would expand Airtel Money’s touchpoints for cash-in and cash-out services. “By opening access to KCB's extensive agent network, we are bringing Airtel Money services closer to more Kenyans and making it easier for customers to deposit and withdraw money wherever they are,” Kinuthia-Otieno said.

KCB Bank Kenya Managing Director Annastacia Kimtai said the bank is positioning its agency network as part of a broader push for more connected digital financial ecosystems. “What we are doing is recognizing the fact that diverse and interconnected opportunities are still core to the mobile money value proposition,” Kimtai said. She added: “It is against this background that we are offering our agency network for more Kenyans to strengthen mobile money ecosystems and help the industry mature fully.”

The deal adds another layer of competition and collaboration in Kenya’s agency banking and mobile money space, where providers are seeking scale and distribution beyond their proprietary networks. For Airtel Money, the partnership could expand physical access points for cash services, especially in areas where KCB agents are more established. For KCB, it potentially increases transaction volumes through agents and strengthens its non-branch channel strategy.

KCB said its “non-branch solutions, including its agency banking network,” continue to drive accessibility and operational efficiency. The bank noted that it has been bolstering its agency banking capabilities through the acquisition of Riverbank Solutions, citing the addition of social payments and enterprise resource planning (ERP) solutions. KCB also said that “99% of transactions” are conducted through non-branch channels, according to the press release.

In Kenya, partnerships that connect mobile wallets to agent networks can influence customer choice by improving proximity, speed and reliability of cash services—still a major requirement despite growing digital payments. The move also reflects a broader industry trend of leveraging shared networks to extend reach without heavy capital investment in branches.

The companies did not disclose transaction limits, timelines for nationwide rollout beyond the announcement date, or expected uptake. Next steps will likely include operational integration across agent points and customer communication on service availability, fees and supported transaction types.

TECNO on May 15, 2026 launched a suite of smartphone-based artificial intelligence (AI) tools in Nairobi that it says can operate without an internet connection, positioning the move as a response to high data costs and patchy connectivity that limit technology use for many Kenyans.

The company said the tools were launched at the University of Nairobi and are designed for everyday use cases including schoolwork support, basic health information searches and small business record-keeping performed directly on a user’s handset.

“AI should not be only for expensive devices. It should help a student revise, a trader track sales, a parent translate information, or a creator make better content,” said Elvis Ndekwe, TECNO AI Product Operations Officer. “Our goal is to make AI simple, useful, and available to more Kenyans”.

TECNO cited findings from research firm Omdia, saying high data costs and weak network signals often prevent Kenyans from adopting new technology. In response, the firm said it has built its AI features to run “on-device”, meaning processing is done locally on the phone rather than sending data to remote servers over the internet.

According to TECNO, running these functions on the handset is intended to allow users to access tools even when they have no airtime or data bundles, a common constraint for households and micro-businesses that rely on prepaid mobile services.

Tools aimed at informal trade, learning and health information

TECNO said the release focuses on three practical areas: small business support, education and healthcare information.

For small businesses, the company said the AI can act as a “Virtual Consultant” by reading payment messages and SMS to generate automatic record-keeping and M-PESA-linked money summaries. The firm said this is meant to help traders track sales and manage cash flow offline, potentially lowering reliance on third-party bookkeeping apps that require connectivity.

In education, TECNO said students can use its “Ella AI assistant” to summarise long documents and YouTube videos into shorter study notes. The company characterised the tool as an always-available study aid that continues to function while offline.

For healthcare, TECNO said its system provides voice-guided health tips and support in local languages, with the aim of helping families access wellness information without travelling long distances to clinics. The firm did not provide clinical validation details, and it did not specify whether the content is reviewed by medical professionals.

Local language support and camera features

TECNO also said a key part of the rollout is local language recognition. The company said the system has been trained on local data to recognise Swahili and Sheng’, and to interpret code-switching—mixing local languages with English within the same sentence.

In addition, TECNO said its “Universal Tone” camera feature is intended to capture natural skin tones for people with darker complexions in varied lighting conditions such as markets and streets. The firm said the feature addresses a longstanding issue where camera software can misrepresent darker skin tones.

Why it matters for Kenya’s mobile and digital economy

Kenya’s digital economy is heavily mobile-led, with smartphones serving as the primary computing device for many consumers and micro-enterprises. Features that function without internet connectivity could appeal to users facing intermittent network coverage or seeking to reduce spending on data bundles, particularly in the informal sector where day-to-day cash management is critical.

The emphasis on SMS and payment message parsing also reflects how deeply mobile money is embedded in Kenyan commerce. If widely adopted, offline tools that structure transaction information could increase basic financial record-keeping among micro and small enterprises—an area often cited as a barrier to accessing formal credit.

Outlook

TECNO did not disclose pricing, device models supported, or a rollout timeline beyond the launch event. Market uptake is likely to depend on which handsets receive the features, how well the tools perform across Kenya’s languages and usage patterns, and user confidence around how sensitive SMS and payment information is handled on-device.

Safaricom Plc said its M-PESA Kadogo initiative—under which selected low-value transfers and payments are free—processed 17.1 billion zero-rated transactions in the 2025/2026 financial year, representing 58% of all activity on the mobile money platform. The company disclosed the figures following the announcement of its 2025/2026 financial results on May 7.

Under M-PESA Kadogo, person-to-person transfers of KES 100 and below and merchant payments of KES 200 and below are zero-rated, Safaricom said. The free transactions also include cash deposits at M-PESA agent outlets and airtime purchases through M-PESA, according to the company’s statement.

The latest disclosure provides a window into how Kenya’s biggest payments rail is increasingly being used for small, frequent transactions—an area that influences merchant acceptance, customer stickiness and the broader pace of digitising day-to-day commerce.

Safaricom said the decision to remove certain charges was initially made in the wake of the COVID-19 period, when charges on bank-to-M-PESA and transfers below KES 1,000 had been removed. “For the company, the effect of the removal of charges was a tripling in the number of transactions between 2020 and 2026,” Safaricom said.

Overall, Safaricom reported that M-PESA processed 46.4 billion transactions worth KES 41.7 trillion in the last financial year. The company said the volume and value of transactions underscore M-PESA’s central role in Kenya’s digital economy.

“With M-PESA Kadogo, our purpose is to make digital payments affordable for small-scale daily purchases and deepen financial inclusion. The removal of transaction fees has reduced friction and accelerated the usage of M-PESA across the country,” said Peter Ndegwa, Safaricom CEO.

Safaricom said mobile financial services revenue rose 13.4% to KES 182.7 billion, attributing the performance to “strong double-digit growth across consumer payments, business payments and global payments.” Consumer payments were the largest contributor at KES 74.5 billion, followed by business payments at KES 56.7 billion, according to the company.

The company also highlighted growth in Pochi la Biashara, a product it positions for small traders and informal businesses. Safaricom said the customer base increased from 600,000 users in the 2024 financial year to 1.1 million the following year, before doubling to 2.2 million in the last financial year. Revenue from the product rose from KES 800 million in 2024 to KES 2.2 billion the following year, reaching KES 4 billion in the last financial year, Safaricom reported. The company added that Pochi la Biashara customers can invest overnight balances in Ziidi MMF.

For Kenya’s payments market, the scale of zero-rated micro-transactions points to intensifying competition around affordability and everyday merchant payments, particularly for low-income users and micro and small enterprises. The growth in Pochi la Biashara, alongside the continued expansion of Lipa na M-PESA usage at lower ticket sizes, also signals rising demand for tools that separate personal and business funds and provide basic value-added services such as short-term investment.

Looking ahead, Safaricom’s disclosures suggest that transaction volumes may continue shifting toward higher-frequency, lower-value payments as pricing and product design push for deeper usage in daily commerce. The company is expected to provide further detail on M-PESA’s segment performance and product roll-outs in subsequent investor updates tied to the 2025/2026 results.