KCB Bank Kenya

KCB and Airtel Money partner to allow cash deposits and withdrawals at 22,000 agents

KCB and Airtel Money partner to allow cash deposits and withdrawals at 22,000 agents

3 min read

KCB Bank Kenya and Airtel Money Kenya have signed a partnership that will allow Airtel Money customers to deposit and withdraw cash at more than 22,000 KCB agent outlets across the country, the companies said in a joint press release dated June 18, 2026.

Under the arrangement, Airtel Money users will access the service through KCB’s agency banking network. Customers will be required to present a valid national identification document and have a registered Airtel Money account. Deposits will be free, while “standard withdrawal charges will apply,” according to the press release.

The partnership comes as Kenyan banks and mobile money operators continue to expand access points and push for interoperability across payments and cash-in/cash-out networks—an area regulators and industry players have highlighted as important for financial inclusion and a more competitive digital finance market.

Speaking at the signing, Anne Kinuthia-Otieno, Managing Director of Airtel Money Kenya, said the collaboration is aimed at bringing services closer to customers by leveraging KCB’s physical agent footprint. “By opening access to KCB's extensive agent network, we are bringing Airtel Money services closer to more Kenyans and making it easier for customers to deposit and withdraw money wherever they are,” she said. She added that “partnerships such as this help us expand access to financial services while supporting the country's financial inclusion agenda.”

KCB Bank Kenya Managing Director Annastacia Kimtai said the deal fits into the lender’s approach to partnerships and digital delivery. “What we are doing is recognizing the fact that diverse and interconnected opportunities are still core to the mobile money value proposition,” Kimtai said. She added that “reaching critical mass will require mobile money ecosystems to become more dynamic and productive,” and said KCB is “offering our agency network for more Kenyans to strengthen mobile money ecosystems and help the industry mature fully.”

For KCB, the agreement also reinforces a broader shift toward non-branch service delivery. The bank said in the statement that its non-branch solutions, including agency banking, continue to drive customer convenience and operational efficiency. KCB also linked the partnership to its recent acquisition of Riverbank Solutions, saying the deal helps strengthen its agency banking capabilities by adding “social payments and Enterprise Resource Planning (ERP) solutions.”

According to the press release, KCB has “deepened its digital channels offerings with 99% of transactions being conducted through non-branch channels.” The companies did not disclose transaction limits, rollout timelines, or expected volumes for the new cash-in/cash-out service.

Market analysts note that agent networks remain central to last-mile financial access in Kenya, particularly for customers who still rely on cash for daily transactions. By allowing Airtel Money customers to transact at KCB agents, the partnership could increase utilisation of agent outlets while reducing friction for customers seeking cash services outside Airtel-branded channels.

In the near term, customers and agents will be watching for operational details such as availability across all KCB agents, system uptime, and the clarity of fees under the “standard withdrawal charges” structure. Any expansion into additional services—such as account-to-wallet transfers, merchant payments integration, or credit and savings products—would likely depend on regulatory approvals and commercial agreements between the parties.

KCB Bank Kenya and Airtel Money Kenya have signed a partnership allowing Airtel Money customers to deposit and withdraw cash at more than 22,000 KCB agent outlets nationwide. The firms say the move supports interoperability in Kenya’s financial sector, with deposits to be free while standard withdrawal charges apply.

KCB Bank Kenya and Airtel Money Partner to Enable Cash Deposits and Withdrawals at 22,000 Agents

KCB Bank Kenya and Airtel Money Partner to Enable Cash Deposits and Withdrawals at 22,000 Agents

3 min read

KCB Bank Kenya and Airtel Money have signed a partnership that will allow Airtel Money customers to deposit and withdraw cash at more than 22,000 KCB agents across Kenya, the two firms said on June 18, 2026.

Under the arrangement, customers will need a valid national identification document and a registered Airtel Money account to access the service. Deposits will be free, while “standard withdrawal charges will apply,” according to the joint announcement.

The partnership links Airtel Money’s mobile wallet services to KCB’s agency banking footprint at a time when Kenya’s retail payments market is increasingly defined by mobile money usage, agent networks and efforts to improve interoperability between providers. Both companies said the collaboration is aimed at reducing barriers to access and improving customer convenience through shared infrastructure.

Anne Kinuthia-Otieno, Managing Director of Airtel Money Kenya, said access to KCB’s agent network would expand Airtel Money’s touchpoints for cash-in and cash-out services. “By opening access to KCB's extensive agent network, we are bringing Airtel Money services closer to more Kenyans and making it easier for customers to deposit and withdraw money wherever they are,” Kinuthia-Otieno said.

KCB Bank Kenya Managing Director Annastacia Kimtai said the bank is positioning its agency network as part of a broader push for more connected digital financial ecosystems. “What we are doing is recognizing the fact that diverse and interconnected opportunities are still core to the mobile money value proposition,” Kimtai said. She added: “It is against this background that we are offering our agency network for more Kenyans to strengthen mobile money ecosystems and help the industry mature fully.”

The deal adds another layer of competition and collaboration in Kenya’s agency banking and mobile money space, where providers are seeking scale and distribution beyond their proprietary networks. For Airtel Money, the partnership could expand physical access points for cash services, especially in areas where KCB agents are more established. For KCB, it potentially increases transaction volumes through agents and strengthens its non-branch channel strategy.

KCB said its “non-branch solutions, including its agency banking network,” continue to drive accessibility and operational efficiency. The bank noted that it has been bolstering its agency banking capabilities through the acquisition of Riverbank Solutions, citing the addition of social payments and enterprise resource planning (ERP) solutions. KCB also said that “99% of transactions” are conducted through non-branch channels, according to the press release.

In Kenya, partnerships that connect mobile wallets to agent networks can influence customer choice by improving proximity, speed and reliability of cash services—still a major requirement despite growing digital payments. The move also reflects a broader industry trend of leveraging shared networks to extend reach without heavy capital investment in branches.

The companies did not disclose transaction limits, timelines for nationwide rollout beyond the announcement date, or expected uptake. Next steps will likely include operational integration across agent points and customer communication on service availability, fees and supported transaction types.

KCB Bank Kenya and Airtel Money have signed a partnership allowing Airtel Money customers to deposit and withdraw cash at more than 22,000 KCB agents nationwide. The companies say deposits will be free while standard withdrawal charges will apply, in a move they position as supporting interoperability and financial inclusion in Kenya.

KCB Bank Kenya injects KSh7 million into 2026 Rhino Charge sponsorship

KCB Bank Kenya injects KSh7 million into 2026 Rhino Charge sponsorship

4 min read

KCB Bank Kenya and the KCB Foundation have injected KSh7 million into the 2026 Rhino Charge ahead of the 37th edition of the off-road motorsport fundraiser set for May 30 in Samburu County, the lender said in a statement dated May 28, 2026.

According to the press release, KSh5 million of the sponsorship will support Car No. 44 (Team AK 44), while an additional KSh2 million through the KCB Foundation will back the EV Explorers team, which is participating with an electric vehicle.

The Rhino Charge is a corporate-backed fundraising event that supports conservation initiatives, including protection of Kenya’s water towers. The sponsorship underscores how financial institutions and corporates are using sports-linked philanthropy to channel funding to environmental priorities, which have become more prominent amid climate-related risks affecting agriculture, tourism and water supply.

Speaking during the sponsorship announcement, Rosalind Gichuru, KCB Group Director Marketing and Communications, linked the bank’s support to environmental conservation and climate action. “The Rhino Charge continues to play a critical role in conserving Kenya’s vital water towers and ecosystems. As KCB, we are proud to support this… aligns with our sustainability agenda and Sustainable Development Goal No. 13 on Climate Action,” Ms Gichuru said. She added that the bank’s backing of Car No. 44 and EV Explorers is also aimed at “championing innovation and inclusion in motorsport and environmental conservation.”

The organisers expect the 2026 edition to attract 55 entries, the statement said, including defending overall champions Team Huzi (Car No. 33) and Team Zambarau, an all-ladies team.

KCB said part of the support to EV Explorers will go alongside a talent initiative targeting Kenya’s technical training ecosystem. The EV Explorers team has launched the EV Explorers Innovation Challenge targeting two female TVET engineering students in Kenya, according to the press release. The selected students will receive sponsorship for the remainder of their studies and a three-month paid industrial attachment at Foley’s Garage to gain experience in electric vehicle development and maintenance.

Adil Khawaja, identified in the statement as a driver of Team AK 44, said corporate sponsorship remains central to the event’s fundraising model and to emerging initiatives around sustainable mobility. “We are delighted to see corporate partners such as KCB continue investing in conservation and sustainable mobility solutions,” Mr Khawaja said, adding that support to EV Explorers could “help accelerate innovation and inspire more young people, especially women, to pursue opportunities in engineering and electric mobility.”

For Kenya’s emerging electric mobility market, the involvement of an EV-focused team in a high-profile national fundraiser provides additional visibility for local innovation and skills development, even as the sector faces constraints such as charging infrastructure coverage, vehicle costs and limited specialised maintenance capacity. The TVET-focused challenge and industrial attachment model points to a growing role for private sector partnerships in building skills for new mobility technologies.

KCB also cited fundraising results from last year’s event as an indicator of the Rhino Charge’s financial scale. The 2025 Rhino Charge, held in Saimo Soi, Baringo County, raised KSh269.5 million towards conservation of Kenya’s water towers, according to the press release. Team AK 44 emerged as the top fundraiser for the third consecutive year after raising KSh139.8 million.

With the 2026 race set for May 30 in Samburu, attention will now shift to participation numbers, fundraising totals and how much of the proceeds are ultimately channelled into water tower conservation projects after the event.

KCB Bank Kenya and the KCB Foundation have committed KSh7 million to support the 2026 Rhino Charge, scheduled for May 30 in Samburu County. The funding will back Team AK 44 and the EV Explorers team, as the off-road event targets fundraising for conservation of Kenya’s water towers.

KCB Bank launches single-digit mortgage product for informal sector and MSMEs

KCB Bank launches single-digit mortgage product for informal sector and MSMEs

4 min read

KCB Bank Kenya has launched a mortgage financing product aimed at expanding home ownership access for micro, small and medium enterprises (MSMEs) and workers in Kenya’s informal economy, the lender said in a press release dated April 29, 2026.

The bank said the product offers a single-digit interest rate and is designed for borrowers such as artisans, boda boda operators, gig economy workers and digital content creators, whose income streams may be irregular but can be evidenced through transaction patterns. The facility targets applicants who have operated a business for at least two years.

According to KCB, the mortgage loans will range from KES 1 million to KES 4 million, with a maximum repayment period of 15 years.

The announcement comes amid persistent constraints in Kenya’s housing market, where formal mortgage access has historically been limited to salaried borrowers and higher-income segments. KCB linked the new product to the country’s affordable housing agenda, while pointing to structural barriers such as credit assessment models that rely on formal employment documentation.

Speaking during the launch, Caroline Wanjeri, Director of Mortgage Business at KCB Bank Kenya, said mortgage uptake has remained concentrated among formally employed Kenyans. “For years, Kenya’s mortgage uptake has been concentrated among formally employed and middle to high income earners, a scenario that has kept the mortgage penetration levels at around 3%,” Wanjeri said.

Wanjeri added that the target market is significant given the structure of Kenya’s labour market. “With more than 80% of Kenya’s workforce operating in the informal sector, the new mortgage solution seeks to increase financial inclusion, ease the rigid credit assessment mortgage models and enable an increase in homeownership for Kenyans,” she said.

KCB said the product will use non-traditional data points to assess affordability, rather than the conventional reliance on payslips and employer contracts. The bank said it will consider transactional history, mobile money flows, business records, savings patterns and other alternative data to determine repayment capacity.

“This solution acknowledges that Kenya’s economy runs on enterprise. By combining alternative credit assessment and financial discipline we are making mortgage financing accessible by redefining eligibility through consistency in business performance as a credible pathway to dignified home ownership,” Wanjeri said.

The move highlights a broader push by lenders to design credit products for borrowers outside formal payroll systems, as competition intensifies in retail banking and as digitised transaction trails make underwriting more data-driven. For Kenya’s banking sector, such models could deepen mortgage penetration if risks are properly priced and borrowers are supported to maintain stable repayment behaviour.

KCB cited housing demand pressures as part of the backdrop for the product’s launch, pointing to an annual urban growth rate of 4.4% and a housing backlog affecting low-income households. The bank also referenced Kenya’s Vision 2030 Third Medium Term Plan (MTP III) 2018–2022, which identifies affordable housing as a pillar for inclusive growth.

However, KCB noted that progress has been constrained by limited investment finance into housing, rising construction costs and affordability challenges along the housing value chain. The bank described the new product as an intervention intended to improve access to longer-term credit for prospective homeowners.

Going forward, the scale of uptake will likely depend on how quickly the bank can operationalise alternative credit scoring across customer segments and how the product is aligned with property supply in the targeted price bands. KCB did not disclose expected disbursement volumes or portfolio targets in the press release.

KCB Bank Kenya has launched a mortgage product targeting informal sector workers and micro, small and medium enterprises, offering single-digit interest rates and alternative credit assessment. The lender said the facility will provide loans of between KES 1 million and KES 4 million with repayment periods of up to 15 years.

KCB Bank Kenya launches under-18 savings and financial literacy proposition

KCB Bank Kenya launches under-18 savings and financial literacy proposition

2 min read

KCB Bank Kenya has launched an under-18 savings and financial literacy proposition aimed at building a savings culture among children, the lender said in a statement issued in Nairobi.

According to KCB, the initiative is designed as a financial literacy and wellness programme that will “equip parents with practical tools to guide their children on financial literacy from an early age,” with the goal of supporting responsible money habits over time.

The bank said the proposition introduces two account segments targeting different age groups. “The Cub Account is designed for children and anchored on parent-led savings, early financial habits, and future planning for children aged 0 to 12 years,” KCB said. It added that “The Leo Account is tailored for teens, 13 to 17 years, focusing on financial independence, smart money management, and lifestyle relevance as they transition into young adulthood.”

KCB linked the programme to broader concerns about financial knowledge gaps, saying the initiative aims to ensure children can access money management education early. The bank said building these skills at a young age is important for improving future financial decision-making and long-term household stability.

The launch comes as Kenyan banks and other financial institutions increasingly compete to deepen customer relationships through youth and family banking propositions, including digital onboarding and savings products linked to financial education. For lenders, under-18 products can help build long-term customer pipelines while supporting national goals around financial inclusion and consumer financial capability.

KCB said parents and guardians can enrol by opening an account for their children through the new KCB Mobile App or by visiting any KCB branch countrywide.

In Kenya’s retail banking market, such propositions may also influence deposit mobilisation trends, especially among families looking to ring-fence funds for school-related expenses and longer-term goals. However, take-up will likely depend on product features, ease of onboarding, and how effectively financial literacy content is delivered to parents and children.

KCB did not disclose target customer numbers, deposit targets, or timelines for rolling out additional features under the programme. The bank is expected to provide further details as implementation progresses and as customer onboarding scales through its mobile and branch channels.

KCB Bank Kenya has launched a new under-18 proposition aimed at strengthening savings habits and financial literacy among children. The programme introduces two account segments targeting ages 0–12 and 13–17, with onboarding available via the KCB Mobile App or KCB branches nationwide.