Ipsos Kenya finds 64% of riders would cut use over higher fares
Ipsos Kenya finds 64% of riders would cut use over higher fares
3 min readIpsos Kenya has released survey findings in Nairobi indicating proposed minimum-fare regulations could reduce ride-hailing demand in Kenya and pressure driver earnings despite higher per-trip fares.
The research dated 22 Sep 2026 surveyed ride-hailing passengers and drivers about how higher fares might affect usage, affordability and livelihoods.
The findings matter for Kenya because ride-hailing supports mobility in Nairobi and other major towns and provides income for thousands of app-based drivers.
“The research highlights the relationship between fares, passenger demand and driver earnings within the ride-hailing market,” said Soyinka Witness, Director, Ipsos Kenya.
According to Ipsos Kenya, 64 per cent of surveyed passengers said they would reduce or stop using ride-hailing services if fares rose.
Within that group, 54 per cent said they would use ride-hailing less frequently.
Another 10 per cent said they would stop using it altogether.
Among passengers anticipating reduced use or stopping altogether, 76 per cent said they would shift to public transport.
Ipsos Kenya said 21 per cent of that group would make fewer trips altogether.
The survey comes as Kenya debates ride-hailing regulation including proposals to set minimum fares.
Ipsos Kenya said ride-hailing remains important to surveyed passengers despite their sensitivity to prices.
The firm said 52 per cent described ride-hailing as “very important or essential” for getting around.
It said 88 per cent attached at least some importance to the service.
Ipsos Kenya said the findings suggest drivers see passenger demand as the main determinant of earnings.
The firm said 65 per cent of surveyed drivers derive at least 75 per cent of their monthly income from ride-hailing.
It said 84 per cent drive seven or more hours daily.
When asked about higher fares, 57 per cent of surveyed drivers said they expect fewer trip requests.
Among those anticipating fewer requests, 65 per cent believe this would reduce their monthly ride-hailing earnings.
Ipsos Kenya said 34 per cent identified higher earnings per trip as a potential impact of higher fares.
Only 17 per cent expect their overall earnings to increase.
The findings suggest higher per-trip compensation may not translate into higher monthly income.
Ipsos Kenya said 58 per cent would find another income source difficult to secure if ride-hailing earnings dropped significantly.
For passengers, Ipsos Kenya said price is not the only factor in choosing a ride-hailing service.
Safety led the considerations as 49 per cent included it among their top two factors.
Affordability and reliability each drew 41 per cent compared with 40 per cent for convenience.
Ipsos Kenya said 55 per cent of surveyed passengers viewed the potential impact of higher minimum fares negatively.
It said 24 per cent viewed the potential impact positively.
The most cited concerns were reduced affordability at 34 per cent and reduced transport access at 21 per cent.
Witness said surveyed passengers had booked a trip through a ride-hailing platform between June and August 2026.
He said passengers indicated fare changes may influence usage frequency while drivers indicated demand changes may affect earnings.
For policymakers and operators, the findings suggest minimum-fare rules could change rider behaviour and driver take-home pay.
Demand could shift to public transport as ride-hailing trip volumes decline.
Further debate is likely as regulators consider rider affordability alongside stable driver earnings.
Ipsos Kenya said the results reflect expectations and perceptions rather than predictions of future market outcomes.
An Ipsos Kenya survey says 64 per cent of surveyed riders would reduce or stop using ride-hailing services if fares increase. The study also found 57 per cent of surveyed drivers expect fewer trip requests under higher fares.